Workplace dilemmas
Sometimes workplace matters can cause an employee to feel like they are caught in the middle of the game, “Pickle”. Rather than succumbing to futility, individuals in such frustrating positions may instead choose to initiate a thoughtful and articulated set of responses. While most people strive to abide by a code of ethics and moral responsibility, the following workplace conflicts may challenge these senses, invoke fear, and collide with a need for job security, causing employees to carefully consider effective communication techniques as they navigate troublesome issues.
Case #1—The Boss’s Expense Report
Your boss conveniently loses his expense report for his last trip. On his way into a meeting, he drops a blank report on your desk and asks you to fill in the blanks, saying, “Make it add up to $300 or so.” What will you do?
Given, the matter involves a supervisor and a subordinate, this situation requires the use of subtlety and tact. As the authors of the class text state, “Workplace relationships are more or less mandatory relationships (if one wants a job and intends to keep it)” (Cahn & Abigail, 2014, p.268). In this case I think the prudent approach would be to conveniently assume that my boss simply forgot to give me the receipts and respond accordingly.
There it is; someone put a kink in the garden hose again. Despite the best intentions and even in the most idyllic of circumstances, difficulties and personality clashes occur. Once productive employees may fall into patterns of apathy, hostility, or sub-standard performance and skillful conflict resolution is crucial to successful management. While workplace conflict is inevitable, constructive communication methods allow management to effectively approach an employee, anticipate the response, and analyze which resolution techniques will be the most productive.
As an example of interpersonal conflict in the workplace, a case study was offered for review and analysis. The circumstances of this are as follows: A mid-sized company that provides technical support has a department consisting of ten employees. This team that requires superlative knowledge and distinguished customer service has been experiencing complications due to actions of a particular individual who has been with the company for two years. The numerous complaints from coworkers and customers include issues of poor work performance and a confrontational demeanor, which has led to a contentious work atmosphere. A meeting must be scheduled in which the employee is given an ultimatum of immediate improvement or dismissal.
